Treating Customers Fairly (TCF)
If you are already a user of MortgageKeeper, you have already taken a massive step forward and have the tools to demonstrate how you are complying with TCF.
You will know that there was an interim deadline at the end of March 2008 where you had to have the appropriate management information or measurements in place to test whether you are treating customers fairly.
Note that:
MI does not have to be delivered by a computerised system, but increasingly this will become not only a requirement but also the only way to efficiently run your business
The FSA requirements are expressed in terms of general principles, not specific information. It is up to you how you run your business and meet these requirements. The flexibility of MortgageKeeper to adapt to your processes keeps you in control of how you want to operate.
The main assessed deadline will be in December, where you will need to be in a position to demonstrate that you are consistently operating in accordance with TCF. The FSA assessment process will be a more simplified one for smaller firms.
How does MortgageKeeper help with TCF?
With MortgageKeeper, you have the flexibility to develop your approach to TCF, capture the required information and put systems in place so you can be completely confident by the December deadline.
Please read our full brief on how MortgageKeeper can help you with TCF - [Download Now]
